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Bay Area Amusements - Order Information Guide

Please read thru this information on ordering, if you have any questions, please contact Bay Area Amusements LLC. Our focus is on supreme customer service and great value, so if there are any questions, please don't hesitate to ask.


Table of Contents

  1. How Do I Order From Bay Area Amusements LLC?
  2. What Forms of Payment are Accepted?
  3. What Are The Shipping Choices?
  4. Returns, Exchanges, and Damaged Items?
  5. What If Items Are Not In Stock?
  6. How To Contact Us?

How do I Order From Bay Area Amusements LLC?

Ordering is easy with our on-line store - you add items to an on-line shopping cart by entering each section and selecting the item and quantity that you would like to purchase. Additionally, you can search for items in the entire store by clicking on the "Search" button on the top of every store page. Finally, you can see the entire contents of the on-line store by clicking on "Product List". When you are done adding items to the shopping cart, enter "Checkout" to enter billing, shipping, and payment information. You will receive an e-mail confirmation of your order.

If you are un-able to shop-online, or there are problems (sometimes with older versions of web browsers, etc), you can also order via e-mail: sales@bayareaamusements.com, you can send a fax order to 408-868-9918, or you can call! It's best to have the Bay Area Amusements LLC part numbers that you need already so we can handle your order correctly.

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What Forms Of Payment Are Accepted?

Bay Area Amusements LLC accepts a number of payment options for the on-line orders. We accept Credit Card (at this time Visa and Mastercard), Paypal, Debit Cards, as well as payment by Check (note: we will not ship until check has cleared), as well as Cash. We reserve the right to refund any order for any reason. In addition, for large orders (over $1000), we may request payment by Check or Cash only at our discretion.

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What are the shipping choices?

Shipping charges are calculated automatically at checkout. Options for shipping include USPS (Priority Mail is recommended for US), UPS, and Fedex is also an option. IMPORTANT: You are responsible for insurance for your items. Insurance is an option for all items purchased. If you select standard USPS (no insurance), and the package is lost or damaged, you will be responsible for the loss.

ADDITIONAL CHARGES MAY APPLY: Automatically generated shipping charges will be checked and will be adjusted (and confirmed with you before the order is shipped). Adjustments may be for any of the following: oversized or heavy orders, unavailability of a shipping option at that time. Bay Area Amusements LLC will contain you if additional charges apply and get your confirmation.

CHECK the shipping charges: shipping charges are calculated automatically based on the destination location, the shipping carrier, and total weight of the package. It is our intention to charge you the closest to the actual shipping cost as possible (which is not always what the shipper charges us - for example if we 'self-insure' the package, etc). But, if you don't feel that the shipping charge is correct or appropriate, send us an e-mail, and we will check and either explain or correct.

NOTE: for local orders, there is a shipping option for Local Pick-up / Local Delivery - this option is available to you ONLY IF you receive agreement from Bay Area Amusements LLC that we will either Drop Off your order or you will come pick it up. Note, we do not run a retail outlet, but have the ability to deliver and pick-up on a limited basis.

Shipping will usually occur within 24 hours for all in-stock items. Customer will be notified of items not in stock and have the option to request those items be backordered. Note that shipping costs for backordered items will be billed to the customer.

Note: For International orders, please understand that USPS Global Priority Small envelope is exactly that - a small envelope. Additionally, the USPS Global Priority Large envelope is a 9x11" envelope usually suited for documents - not for bulky or fragile items. In addition - you cannot ship liquids of any sort in USPS Global Priority envelopes.

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Returns, Exchanges, and Damaged Items?

Refunds or Exchanges will be limited to items purchased from Bay Area Amusements LLC 10 days from date of receipt of the order. No returns or exchanges will be made after 10 days from receipt of the order - please check your order as it is received. We must have a WRITTEN (e-mail, fax) communication from you within 10 days from you receipt of the order. Shipping costs are NOT refundable, refunds are issued for the original purchase price of items only minus a 15% re-stocking charge.  Bay Area Amusements will refund against your original payment (credit card, paypal, etc) and may take several days to process and be reflected.

Some items are not returnable: Electronic Components, Displays, Used Items.

Any items returned must be in the same condition as when they were shipped, in the ORIGINAL packaging. Customer is responsible for the costs for any items sent back unless agreed upon beforehand by Bay Area Amusements LLC.

For items damaged in shipping, if the item was not insured, this is unfortunately your loss, there is nothing that we can do - we ship frequently, and package items based on how we think is appropriate and have a very high rate of getting packages thru without damage.

If your package has items damaged and you are insured - immediately contact Bay Area Amusements as well as the shipper (USPS, Stamps.Com, UPS, FedEx), and file a claim. Be sure to keep all of the original packaging intact and packing materials. Depending on the value of the claim there may be a requirement to have the shipper pick up the package, and inspect - a normal part of the process. Note: Bay Area Amusements cannot refund immediately, as the refund recipient needs to be determined. If it is Bay Area Amusements, we can then proceed with a refund or a replacement item. If it is you the customer, then you are free to re-order as you wish.

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What If Items are Not In Stock?

Occasionally, Items will not be available for immediate shipment. When this occurs, the customer will be notified of what is not available, and give one or more options asking what you want to do. Bay Area Amusements can backorder items, and will charge when those items come in, based on the shipping cost of the item as it is prepared for shipment.

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How To Contact Us?

Contact Bay Area Amusements LLC in a variety of ways:

  • E-mail: usually pretty quick response time (<1 day)
  • Chat: check the site for the "Click Here for Live Support" - if it says "ONLINE", then you can click on that and talk to use directly with a chat box live!
  • Phone: 408-868-9918; Fax is also 408-868-9918
  • Mail: Send mail to: P.O. Box 2621, Saratoga, CA 95070
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